Pay Grade: 20 |
Dept: Finance |
Exempt: No |
Reports to: Assistant Finance Director |
Hours: 40 per week |
Date: November 2010 |
SUMMARY: This position leads the City’s Customer Service Section under the general supervision of the Assistant Finance Director. It exercises full supervision of the Customer Service Representatives, interacts with customers regarding billing issues, handles cash, check and credit card payments and prepares daily bank deposits.
Duties involved in this classification are above entry level. The work of this class involves performance of account-keeping or related tasks within defined limits. Similar problems are constantly recurring and their solution is either routine, has been previously determined, or in unusual cases is checked by supervisors. Supervisors are available for consultation on problems and to give detailed instructions on all new assignments.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Furnishes information to the public on a variety of matters.
- Answers correspondence and telephone inquiries.
- Operates computer input devices.
- Performs a wide variety of clerical account keeping and related tasks.
- Prepares water services orders for turn-on, turn-off and meter changes.
- Develops payment plans for customers.
- Prepares lien reports, and maintains delinquent list and calculates charges.
- Receives Cash, Check and Credit Card Payments
- Process payment posting files from lockbox and other service providers.
- Balance cash drawers and prepare daily deposits.
- Resolve customer service issues and complaints
- Supervise customer service representatives
- Other duties as assigned.
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and /or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION/EXPERIENCE: High school degree or GED required. Minimum of 1 year of clerical-accounting, cashiering, billing, or fee collecting experience, and completion of accounting courses at a recognized college or university. Customer service and supervisory experience required. Any combination of education, experience and training may be substituted for some requirements.
LANGUAGE SKILLS: Ability to understand and follow oral and written directions, and ability to write legibly.
OTHER SKILLS AND ABILITIES:
- Some knowledge of modern accounting practices.
- Some knowledge of office terminology, procedures, and equipment, and of business arithmetic and English.
- Knowledgeable of Microsoft Office Suite.
- Ability to get along well with others.
- Possess excellent customer service skills.
- Ability to write legibly.
- Ability to understand and follow oral and written directions.
- Possess clerical aptitude, mental alertness, tact, and courtesy.
WORK ENVIRONMENT/ADA: Employee will work in an office environment, and may sit for extended periods of time. Employee must be able to access file cabinets for filing and retrieval of data.
Lifting: 15-45 Pounds
Environment: Office
Vision: 20/20 or Corrected to 20/100
Hearing: Normal Noise Levels for Office Environment
*Class Descriptions are not intended to be restrictive. The use of (or absence of) a particular illustration of duties shall not be held to exclude or limit the authority of a Department Head to assign other duties which are similar and related to work.
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