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UTILITY SERVICES REPRESENTATIVE
Pay Grade: 11
Dept: Finance
Exempt:  No
Reports to: Ut Services Sup
Hours: 40.0 per week
Date:  November 2006

SUMMARY:   The employee provides assistance working service orders and maintaining information base to accurately bill the residents of the city.

ESSENTIAL DUTIES AND RESPONSIBILITIES:  

  • Operates assigned vehicle and travels to an assigned areas of the City for maintaining radio read meters or performing reading water meters and recording the information.
  • Works service orders and turn offs, and turn ons as required.
  • Inspects the meters for leaks, broken boxes, broken connections, and safety hazards.
  • Cleans and maintains vehicle in good condition.
  • Performs minor maintenance including lid repairs and box cleaning.
  • Assists in trouble shooting radio read meters, identifying and resolving problems.
  • Assists in repairing radio read meters as needed.
  • Performs other duties as assigned.
QUALIFICATION REQUIREMENTS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and /or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION/EXPERIENCE:  Graduation from high school/GED is required and sufficient education to work service orders, install and repair radio read meters, and perform readings of those meters as necessary. A comparable amount of education, training, or experience may be substituted for the minimum requirements.  

OTHER SKILLS AND ABILITIES:

  • Knowledge of streets in the greater DeLand area is desirable.
  • Ability to follow written and oral directions.
  • Ability to write in a clear and effective manner.
  • Ability to locate addresses in assigned locations.
  • Possess excellent customer service skills
  • Ability to deal tactfully with the public.
  • Employee must possess a valid Florida driver’s license.
  • Ability to identify and resolve problems.
WORK ENVIRONMENT/ADA:  The employee must be in good physical condition. While performing the duties of this job, the employee may be required to walk, stand, kneel, bend, stoop, or drive.  The employee will work outside in various weather conditions and in or with moving vehicles and/or equipment.

Lifting:                15-45 Pounds
Environment:            Outside in various weather conditions
Vision:                 20/20 or Corrected to 20/100
Hearing:                Normal Noise Levels for Outside Environment


*Class Descriptions are not intended to be restrictive.  The use of (or absence of) a particular illustration of duties shall not be held to exclude or limit the authority of a Department Head to assign other duties which are similar and related to work.

City of DeLand, Florida
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