City of DeLand, FL
Utilities Division
Water & Wastewater
Contact TypeContact Information
Call (386) 626-7051, Utility Account / Billing Questions
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Jim Ailes, Utilities Director
Denise Miele, Administrative Coordinator
1101 South Amelia Avenue 
DeLand ,FL 32724 
(386) 626-7253
(386) 740-6851
Wastewater Emergency Phone:
(386) 626-7251
Water Emergency Phone
(386) 626-7203
Monday - Friday
8:00AM - 5:00PM
Link to PageLink to Page
Additional Links:
Link to PageLink to PageLink to Page
Drinking Quality Reports
Main System
Duties and Responsibility:

The Utilities Department consists of two divisions: Water and Wastewater. The Water division is also responsible for water quality and reporting to regulatory agencies.  In addition, this program is responsible for all of the water distribution piping throughout the utility service area. Also handles installation of new meters and services, line repairs, flushing and quality maintenance, hydrant repair and replacement, utility locates, meter repair and water main installation. The Wastewater division is responsible for locating all utility lines for contractors throughout the service area, repairs, construction of new facilities, line cleaning, new facility connections and other duties.  Also handles the production and distribution of reclaimed water, and laboratory analysis and regulatory liaison and reporting for the Utilities Department.

Utilities Mission: 

To provides superior drinking water, and advanced treatment and disposal of wastewater through an effective utility system reflecting responsible environmental stewardship striving for 100% customer satisfaction. To enhance the quality of life by working with the citizens in our community, as well as public and private entities, in a professional, effective, and efficient manner.